Question 1

How long shall it takes to activate the service?

Accepted Answer

Normally the service will be activated within 15 minutes after payment successful.
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Question 2

Why we have to verify our phone number during registration?

Accepted Answer

This action is to verify the identity of subscriber to avoid mis-use of email or fraud account. And the phone number will be record for further communication.
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Question 3

Can you help me to migrate existing cloud data to OpenCloud?

Accepted Answer

OpenCloud is a self-service oriented solution, if you need further support on migration, please submit your request in chatbot and we will follow up on the migration arrangement.
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Question 4

If I migrate other service provider's VM to OpenCloud, what kind of OS you would support?

Accepted Answer

We support VMware, Hyper-V, KVM and Xen. if you need further support on migration, please submit your request in chatbot at the bottom right hand corner and our technical support team will arrange for you.
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Question 5

How can I upload files to the instance? Can I connect through Filezilla?

Accepted Answer

You can upload files to the instance, Our instance by default allow SSH access, you may send files to instance via SFTP but need install Filezilla via console by client sides.
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Question 6

Which OS OpenCloud supports?

Accepted Answer

OpenCloud supports Windows, CentOS, Ubuntu and Debian
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Question 7

How many snapshot you can take ?

Accepted Answer

Only 1 snapshot copy you can take, a new snapshot will replace the existing one.
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Question 8

How long does it takes to rebuild the instance image?

Accepted Answer

It is around 10-15 minutes.
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Question 9

Can we install our own image?

Accepted Answer

We now only support existing systems.
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Question 10

Can I set up the instance for internal access only?

Accepted Answer

Yes, you can set up Security Group in our OpenCloud platform or iptables / firewall on instance for internal access only.
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Question 11

Can I check our login records?

Accepted Answer

Yes, you can login to panel, then click “History” on the left hand side, click “Logs” to check the login records.
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Question 12

Is ICP license required for China users to create instance?

Accepted Answer

ICP license is not required as our servers are located in Hong Kong and US.
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Question 13

What if I want to enhance the performance for China users?

Accepted Answer

We offers CDN service to speed up China connection experience. For more detail please contact our customer service representative or refer to :
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Question 14

Can I add extra storage anytime?

Accepted Answer

Please login Control Panel > click on the Service Details you wish to add extra storage onto > select Service VAS - Additional Storage
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Question 15

Can we subscribe any security service with this OpenCloud, such as Firewall service.

Accepted Answer

OpenCloud comes with basic firewall setting and if you request additional firewall rules or security service, please submit your request via chatbot for follow up.
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Question 16

Snapshot for Additional Storage

Accepted Answer

To create snapshot for additional storage, kindly follow related procedures according to the OS the instance is using.
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Question 17

Can we change our email or phone number in the customer portal from time to time?

Accepted Answer

Due to security reason, you are not allowed to change your email or phone number in the customer portal. If you would like to change the captioned information, please submit your request in chatbot at the bottom right hand corner and our customer service representative will contact you to verify your identity.
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Question 18

Does OpenCloud have uptime guarantee?

Accepted Answer

Our uptime guarantee service level is not less then 99.99% every month.
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Question 19

Can I upgrade / downgrade / terminate my service anytime?  How will you charge me?

Accepted Answer

You can upgrade and terminate the instance anytime via the control panel. We will offer pro rata charges credit in next bill for upgrade case, but no refund for termination case. Downgrade is not available at the moment.
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Question 20

Why my instance cannot be activated after I join the service plan?

Accepted Answer

Please check if you have settled the payment for the subscription plan, you can check the payment status in control panel for outstanding billing. The service will be activated soon after the payment is settled.
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Question 21

How to manage OpenCloud

Accepted Answer

1) Go to login page: https://passport.8338.hk/en/opencloud/login
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Question 22

How to register OpenCloud account

Accepted Answer

1) Go to login page: https://passport.8338.hk/en/opencloud/login
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Question 23

Configuring Private IP on Instances - Centos 7 & 8

Accepted Answer

After requesting private IP, follow the below steps for configuring the private IP on the instance.
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Question 24

Configuring Private IP on Instances - Ubuntu 18 & 20

Accepted Answer

After requesting private IP, follow the below steps for configuring the private IP on the instance.
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Question 25

Configuring Private IP on Instances - Ubuntu 16

Accepted Answer

After requesting private IP, follow the below steps for configuring the private IP on the instance.
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